Returns Policy

Last updated June 22, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS 

If your SleepMaskz doesn’t work for you for any reason, you’re 100% covered — just return your order in it’s entirety (the SleepMask, the bag, the box, the micro-USB) in the same condition as delivered to you within 14 days from the date of receipt for a quick and easy refund subject to an inspection of the sleepmaskz on its return. Just email us stating you want to return and we will advise you on the procedure.

 We will issue you with a prepaid returns label for faulty returns and this will be sent by email for you to print out and return the product back to us. In addition please enter your name and address on a piece of paper and enclose within the package so that we can track who has returned a parcel.

On receipt of the returned SleepMask we will either provide an exchange or a full refund, depending on your preference once we have checked the sleepmaskz to check for faults and condition. If  sleepmaskz was returned as being faulty and we find that it  is not faulty we will deduct the cost of return postage from the refund. If the sleepmaskz is returned as no longer required we will check to ensure condition is same as originally delivered to you. If there is any  deterioration in the condition we reserve  the right to refuse to accept the  return.

At SleepMaskz, we stand behind the quality of our products 100%, so if you have any issues we are more than happy to refund provided you return the order back to us in original packaging in the same condition as delivered to you provided the returned sleepmaskz passes our fault and condition check 

REFUNDS on its return

After receiving your return and inspecting the condition of your item, we will determine whether to process your refund or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email below to discuss  a refund or exchange.   Please note any interference with the product such as opening up the inside of the product will INVALIDATE the refund or exchange process. If the customer suspects the sleepmaskz is defective or damaged they must contact customer service below to obtain advice on next steps.

 QUESTIONS
If you have any questions concerning our returns policy, please contact us at: [email protected] 

VAT number 358 9202 72